Thinking & Doing

BY  Carlee Wolfe  ON  12-09-2016 1:33 PM

In case you missed it, Rightpoint recently teamed up with the Harvard Kennedy School of Government to host a webinar about enabling change for a digital workspace. The following is a summary of what we covered and the full webinar can be accessed here.

The Big Question…

A big question that we often get from customers is how do you achieve the change and outcomes that you are looking for with a new digital workspace or intranet?

After all, it is more than just a technology solution. It’s about driving employee engagement, productivity, collaboration, and knowledge sharing. That takes a lot of changes in behaviors and processes!

Put Your People First

One of the key drivers of success for any project, but especially with collaboration tools like digital workspaces, is making sure that your people are set up for success.

· Are they informed? The vision for the digital workspace needs to be relevant and understood across your organization, from the very early stages of the project.

· Do they feel supported? As you approach launch, educate and engage people early and often so they are empowered to own the solution and feel like they are part of the change.

· Is there encouragement? Build and integrate the solution into their environment, with an emphasis on “walking the talk” for sustained adoption.

The HKS KNet Story

The Harvard Kennedy School of Government partnered with Rightpoint to redesign their employee, student and staff facing portal, KNet. Together, they created a new digital workspace designed to engage users by providing personal and relevant resources that aligned with the needs of the school.

Once into the project, the KNet team began to understand that they wanted to get higher levels of adoption and needed to engage the school to get results. Rightpoint Change Enablement was then brought in as an additional strategic partner all the way through launch, ending with a focus on sustainability.

HKS focused on a few critical change objectives that contributed greatly to the success of the project:

· Stakeholders were engaged early in order to hear concerns, ideas and identify launch related opportunities across HKS.

· The roles of content owners and content managers were introduced early and support often to ensure relevancy and quality of content.

· The project team established a “play book” to keep all change enablement related items in play throughout the launch.

· A governance and product team were established to support the launch and ongoing sustainability.

As a result of the launch, KNet has connected users across HKS to find relevant events, information and tools applicable for their personal needs. Additionally, the HKS team continue to hear feedback and requests to continue to evolve KNet, which is a great indicator of engagement. 

What You Can Do Today

As you can see from the KNet story, enabling change was and still is essential to the success of their digital workspace.

We know that change programs take time and investment, but there are a few quick wins that you can start doing today to begin setting your project up for success:

· Discuss and assess the impact of the change. What does it mean for your people? Your processes? Your technology?

· Start thinking about how ready your organization is for the change. Is the culture accepting of change? What else is happening across the organization that should be considered? What can you start planning to help the organization get ready?

· Identify your key stakeholders, down to the individual, and start planning for how to engage them. Invest in this activity early, a stakeholder plan is a tool that you will use regularly throughout the course of the project.

· Conduct stakeholder briefings to get alignment across the organization. Focus on influential leaders and heavy users of the intranet.

Implementing a digital workspace is a big undertaking for any organization, but starting by taking a few of the steps above will help you prepare and enable your employees for the exciting change ahead.